Our Care Solutions guide to help you navigate the path to long-term care.
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Claims Resources
Claims Resources
We know this can be a difficult time and that’s why we’re here to make submitting a claim as simple as possible. We’ll listen, answer your questions, help make sense of the paperwork and guide you every step of the way.
It’s our mission to deliver on our promises — and to be here when you need us most.
Individual life or annuity policies purchased from a financial professional.
NOTE: For life insurance coverage obtained through an employer, please click on the Employee Benefits Claim tab above.
Ready to file a claim?
If you have the required items ready and would like to begin the claims process.
Start the Submit a Claim process
Note:
After clicking 'Start the Submit a Claim process' link, you will be directed to a page that contains a 'Submit A Claim' button. Select that button to continue.
Not ready to file a claim?
If you’re not ready to file a claim just yet, you can notify us of a loss of life, or request or download claim forms.
Contact Information
Toll-Free: 1-800-833-5569
Phone: (317) 285-5592
Fax: (317) 285-1344
Please note: E-mail messages sent to one of these oneamerica.com e-mail addresses are not secure. Please send secure information to us at secure-oneamerica.com. Click the link, then select “Register” (under “New to secure e-mail?”) and follow the prompts. Once you’ve registered and created a secure mailbox, you can exchange secure e-mails with the companies of OneAmerica.
Frequently Asked Questions
1. How do I file a death claim?
2. If I need assistance in completing the claim forms, who should I call?
3. What information should be submitted with the death claim?
4. When can the beneficiary expect to hear from OneAmerica® regarding the claim?
5. How can I check the status of a death claim?
8. If I don’t want my benefit in a lump sum, what other options are available?
9. What is a Benefit Plus Account?
10. Can we use funeral home or cemetery assignments?
1. If an insured person passes away, you can simplify the claims process by filing online. Click on the “File a claim” button above. If needed, claims may also be submitted to us by email, fax or U.S. mail.
Telephone: 1-800-833-5569
Fax: 317-285-1344
Mail: OneAmerica Financial Partners
P.O. Box 6008
Indianapolis IN 46206-6008
Email: claims.ind@oneamerica.com
Please note: E-mail messages sent to one of these oneamerica.com e-mail addresses are not secure. Please send secure information to us at secure-oneamerica.com. Click the link, then select “Register” (under “New to secure e-mail?”) and follow the prompts. Once you’ve registered and created a secure mailbox, you can exchange secure e-mails with the companies of OneAmerica.
If submitting a claim on-line, you’ll need to provide general information about the deceased, their death and the policy. Information needed includes:
- Policy Number/Contract Number
- Deceased's Name
- Date of Birth
- Date of Death
- Social Security Number
2. Service representatives are available from 8 a.m. to 5 p.m. ET, Monday-Friday at 1-800-833-5569 to assist you in completing the Life Insurance Claims Packet or the Deferred Annuity Claims Packet. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day.
3. The following items should be submitted with the completed Life Insurance Claims Packet or the Deferred Annuity Claims Packet:
- A certified death certificate
- The completed claim form
- Original policy/contract, if available
4. After receiving a claim, OneAmerica® will mail an acknowledgement letter to the beneficiary. The beneficiary will be advised in writing and by phone if additional claim requirements are needed. Our goal is to process your claim as quickly as possible after all required documents are received. This typically occurs within 5 business days.
5. Service representatives are available from 8 a.m. to 5 p.m. ET, Monday – Friday at 1-800-833-5569 to help you check a claim status for an Individual Life or Annuity claim. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day.
6. Yes, we’ll correspond with the beneficiary to obtain the final certified death certificate, which lists the cause and manner of death, when it becomes available.
7. Beneficiaries should contact the funeral director or state public vital records/statistics office to obtain a corrected certified death certificate. A claim cannot be processed with an incorrect certified death certificate (example: incorrect Social Security Number, date of birth, etc.).
8. Please review the Life and Annuity Beneficiary Distribution Options.
9. Benefit Plus Accounts are offered as a service if the benefit amount is $50,000 or greater and you don’t reside in one of the following states: AK, CA, CT, FL, IL, KS, KY, LA, MD, MN, NC, ND, NH, NJ, NY or RI. Please read the Benefit Plus Account Fact Sheet for more information.
10. Yes, we accept funeral home and cemetery assignments. The assignment should include the following information:
- The insured’s name
- Policy or contract number
- Assigned amount
- Beneficiary’s signature
- Notary seal, signature and date
Please note: OneAmerica is prohibited from releasing information to a funeral home prior to the receipt and review of the claim, death certificate and assignment. This includes coverage amounts and the names of beneficiaries.
Already have an approved claim? Access a new authorization form if your prior authorization form has expired.
Contact Information
Hours: 8 a.m.-5 p.m. Eastern, Monday-Friday
Toll-Free: 1-800-352-6608
Fax: (317) 285-5239
Email: longtermcareclaims.ind@oneamerica.com
Please note that an e-mail message sent to one of these oneamerica.com e-mail addresses is not secure. To securely send information to us, please utilize secure-oneamerica.com. Once you click that link, click on “Register” under “New to secure e-mail?” and follow the prompts. Once you register and create a secure mailbox, you will be able to exchange secure e-mails with the companies of OneAmerica.
Have a Question?
Check out our frequently asked question section
Disability insurance purchased through a participating employer group.
Contact Information
Disability Claims
Toll-free: 1-855-517-6365
Fax: (844) 287-9499
Disability.Claims@OneAmerica.com
Please note that an e-mail message sent to one of these oneamerica.com e-mail addresses is not secure. To securely send information to us, please utilize secure-oneamerica.com. Once you click that link, click on “Register” under “New to secure e-mail?” and follow the prompts. Once you register and create a secure mailbox, you will be able to exchange secure e-mails with the companies of OneAmerica.
Frequently Asked Questions
1. How do I file a disability claim?
2. If I or my employer needs assistance in completing the claim forms, who should be contacted?
3. Who may submit my disability claim?
4. When should I file my disability claim?
5. What paperwork needs to be submitted with my disability claim?
Don't see your question? More questions answered here
1. Your disability claim can be submitted via DocuSign, phone, email, fax, or mail using the contact information provided.
2. Call Center representatives are available to assist with any claim questions during the hours of 8 a.m.-6 p.m. ET, Monday through Friday. Messages can be left after hours for a call back the next business day.
3. Your claim may be submitted by:
- You
- Your Employer
- A third-party representative (e.g., spouse, another adult family member, attorney, or friend): To authorize a third-party, you must complete, sign, and return a Third Party Representative Authorization form. We will not be able to speak to your representative until we have receive your signed authorization.
4. You should file your disability claim approximately 30 days prior to your date of disability or as soon as possible. You may submit the claim during your policies’ defined elimination period.
5. If you submit your claim via DocuSign, paper, email or fax, the following disability claim forms must be completed and submitted:
- Employee Statement
- HIPAA Authorization
- Attending Physician’s Statement (Not required for non-complicated maternity claims)
- Policyholder Statement
If additional information is needed, a claim representative will notify you.
Need additional forms. Please visit our Forms Library on our Employee Benefits' website.
OneAmerica® is the marketing name for the companies of OneAmerica.
Life insurance purchased through a participating employer group.
Contact Information
Life or Life Waiver of Premium Claim
Toll-free: 1-800-553-3522
Phone: (317) 285-5002
Fax: (317) 285-7663
lifeclaims.employeebenefits@oneamerica.com
WaiverofPremium.Grp@oneamerica.com
Please note that an e-mail message sent to one of these oneamerica.com e-mail addresses is not secure. To securely send information to us, please utilize secure-oneamerica.com. Once you click that link, click on “Register” under “New to secure e-mail?” and follow the prompts. Once you register and create a secure mailbox, you will be able to exchange secure e-mails with the companies of OneAmerica.
Life Claims Frequently Asked Questions
1. How do I file a life claim for insurance provided through an employer?
2. If the employer needs assistance in completing the claim forms, who should they call?
3. When should the death claim be filed?
4. What information should be submitted with the death claim?
5. When can the beneficiary expect to hear from OneAmerica® regarding the claim?
Don't see your question? More questions answered here
1. When/if an insured employee or their dependent passes away, the insured’s employer should be notified.
Usually the employer requires the following information:
- Name of Deceased
- Deceased’s Date of Birth
- Deceased’s Date of Death
- Certified Death Certificate
- Name of Beneficiary
- Address for Beneficiary
- Telephone Number for Beneficiary
- E-mail address for Beneficiary
The employer will initiate the claim by completing the claim form and submitting the required proof of death claim documents to OneAmerica. The employer may submit the claim by email, fax or U.S. mail using the contact information provided.
2. A OneAmerica Claim Representative is available from 8 a.m.-5 p.m. ET Monday through Friday at 1-800-553-3522 for assistance in completing the Group Life Insurance Claim Packet.
3. The death claim should be filed as soon as a certified death certificate is issued, but no later than one (1) year from the date of death of the deceased.
4. The following claim requirements should be submitted with the completed Group Life Insurance Claim Packet:
- A certified death certificate
- Insured employee’s enrollment information (e.g., initial enrollment form/card, electronic enrollment verifications)
- The most current Guaranteed Increase in Benefit enrollment form, if applicable
- All beneficiary designations
5. Upon receipt of a claim, OneAmerica will mail an acknowledgement letter to the beneficiary. The beneficiary will be advised in writing and by phone if any additional claim requirements are needed. Our goal is to complete processing of the claim as quickly as possible after receipt of all claim requirements. This typically occurs within five (5) business days.
Need additional forms. Please visit our Forms Library on our Employee Benefits' website.
OneAmerica® is the marketing name for the companies of OneAmerica.
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The OneAmerica guide to receiving long-term care
The OneAmerica Guide to Managing Life After Loss
A roadmap for items to consider and the process for taking care of what needs to happen following a loss.
The OneAmerica Disability Claimant Resource Guide
A guide to knowing the process and information “ins and outs ”of the disability claims process.
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